1.
customer satisfaction
The degree to which customers are pleased with a product, service, or experience. A core concept in business management, often measured through surveys and used as a key performance indicator.
Composed of 顧客 (customer/client) + 満足 (satisfaction). Often abbreviated as CS in business jargon. This is a standard business term found in corporate reports, marketing materials, and management discussions.
Common collocations
- 顧客満足度: customer satisfaction level/score (often abbreviated CS)
- 顧客満足度調査: customer satisfaction survey
- 顧客満足を高める: to increase customer satisfaction
- 顧客満足向上: improvement of customer satisfaction