1.
customer satisfaction
The degree to which customers are pleased with a product, service, or experience. A core concept in business management, often measured through surveys and used as a key performance indicator.
顧客満足度を向上させたい。
We want to improve customer satisfaction.
顧客満足度調査の結果を分析した。
We analyzed the results of the customer satisfaction survey.
高い顧客満足を維持するためには、アフターサービスの充実が欠かせない。
To maintain high customer satisfaction, thorough after-sales service is essential.
Composed of 顧客 (customer/client) + 満足 (satisfaction). Often abbreviated as CS in business jargon. This is a standard business term found in corporate reports, marketing materials, and management discussions.
COMMON COLLOCATIONS:
- 顧客満足度: customer satisfaction level/score (often abbreviated CS)
- 顧客満足度調査: customer satisfaction survey
- 顧客満足を高める: to increase customer satisfaction
- 顧客満足向上: improvement of customer satisfaction
SIMILAR WORDS:
- CS (シーエス): customer satisfaction (abbreviation) — the abbreviated form commonly used in business
- 利用者満足度: user satisfaction level — for public services rather than commercial customers
- 従業員満足: employee satisfaction — the internal equivalent, measuring staff happiness