1.
customer support; customer service
A service or department that assists customers with questions, problems, complaints, and technical issues related to a product or service.
A loanword from English 'customer support.' Often abbreviated to カスタマー or CS in business contexts. Japanese customer service is internationally renowned for its thoroughness and politeness, and カスタマーサポート departments typically offer multiple contact channels including phone, email, chat, and increasingly LINE.
Common collocations
- カスタマーサポートに連絡する: to contact customer support
- カスタマーサポート窓口: customer support desk/contact point
- カスタマーサポート担当: customer support representative
- 24時間カスタマーサポート: 24-hour customer support