カスタマーサポート
かすたまーさぽーと
noun
customer support; customer service
1.
customer support; customer service
A service or department that assists customers with questions, problems, complaints, and technical issues related to a product or service.
カスタマーサポートに電話した。
I called customer support.
カスタマーサポートの対応がとても丁寧だった。
The customer support response was very polite.
商品に不具合があったので、カスタマーサポートに問い合わせて交換してもらった。
There was a defect in the product, so I contacted customer support and had it exchanged.
A loanword from English 'customer support.' Often abbreviated to カスタマー or CS in business contexts. Japanese customer service is internationally renowned for its thoroughness and politeness, and カスタマーサポート departments typically offer multiple contact channels including phone, email, chat, and increasingly LINE.
COMMON COLLOCATIONS:
- カスタマーサポートに連絡する: to contact customer support
- カスタマーサポート窓口: customer support desk/contact point
- カスタマーサポート担当: customer support representative
- 24時間カスタマーサポート: 24-hour customer support
SIMILAR WORDS:
- 顧客サービス: customer service — more formal, Japanese-loanword hybrid
- お客様サポート: customer support — uses the honorific Japanese term for customer
- ヘルプデスク: help desk — often more technical in focus
- 問い合わせ窓口: inquiry desk — generic contact point for questions