顧 客 対 応(こきゃくたいおう)

こきゃくたいおう

noun

customer service; customer support; dealing with clients

business work

1. customer service; customer support; dealing with clients

the process of handling customer inquiries, complaints, and requests

顧客対応(こきゃくたいおう)の研修(けんしゅう)を受(う)けた。

I received training in customer service.

顧客対応(こきゃくたいおう)が丁寧(ていねい)な会社(かいしゃ)は信頼(しんらい)される。

Companies with polite customer service earn trust.

クレームの顧客対応(こきゃくたいおう)に追(お)われて、今日(きょう)は一日中(いちにちじゅう)忙(いそが)しかった。

I was busy all day dealing with customer complaints.

Composed of 顧客(こきゃく) (customer, client) + 対応(たいおう) (handling, dealing with). A standard business term for the function of attending to customers' needs, whether in person, by phone, or online.

Common collocations

顧客対応(こきゃくたいおう)の質(しつ): quality of customer service
顧客対応(こきゃくたいおう)窓口(まどぐち): customer service counter/desk
顧客対応(こきゃくたいおう)マニュアル: customer service manual
顧客対応(こきゃくたいおう)に当(あ)たる: to handle customer service
顧客対応(こきゃくたいおう)力(りょく): customer service ability

Similar words

接客(せっきゃく): customer service — emphasizes face-to-face interaction with customers
カスタマーサポート: customer support — the loanword equivalent, used mainly in tech/online contexts
客(きゃく)対応(たいおう): guest/customer handling — more casual version
苦情(くじょう)対応(たいおう): complaint handling — specifically dealing with complaints

Related Words

Compare: 接客(せっきゃく) (customer service)

Compare: カスタマーサポート (customer support)

Compare: 顧客(こきゃく)サービス (customer service)

general

Added 2026.4.24 22:24 · Revised 2026.9.2 13:02

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