顧客対応(こきゃくたいおう)

こきゃくたいおう
noun
customer service; customer support; dealing with clients
1. customer service; customer support; dealing with clients
the process of handling customer inquiries, complaints, and requests
顧客対応(こきゃくたいおう)の研修(けんしゅう)を受(う)けた。
I received training in customer service.
顧客対応(こきゃくたいおう)が丁寧(ていねい)な会社(かいしゃ)は信頼(しんらい)される。
Companies with polite customer service earn trust.
クレームの顧客対応(こきゃくたいおう)に追(お)われて、今日(きょう)は一日中(いちにちじゅう)忙(いそが)しかった。
I was busy all day dealing with customer complaints.

Composed of 顧客(こきゃく) (customer, client) + 対応(たいおう) (handling, dealing with). A standard business term for the function of attending to customers' needs, whether in person, by phone, or online.

COMMON COLLOCATIONS:

  • 顧客対応(こきゃくたいおう)の質(しつ): quality of customer service
  • 顧客対応(こきゃくたいおう)窓口(まどぐち): customer service counter/desk
  • 顧客対応(こきゃくたいおう)マニュアル: customer service manual
  • 顧客対応(こきゃくたいおう)に当(あ)たる: to handle customer service
  • 顧客対応(こきゃくたいおう)力(りょく): customer service ability

SIMILAR WORDS:

  • 接客(せっきゃく): customer service — emphasizes face-to-face interaction with customers
  • カスタマーサポート: customer support — the loanword equivalent, used mainly in tech/online contexts
  • 客(きゃく)対応(たいおう): guest/customer handling — more casual version
  • 苦情(くじょう)対応(たいおう): complaint handling — specifically dealing with complaints
general
Added 2026.4.24 22:24
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