1.
customer service
The service provided to customers by a company — both the department or staff dedicated to handling customer inquiries and complaints, and the broader concept of how a company treats its customers before, during, and after a purchase.
顧客サービスを強化する。
To strengthen customer service.
この会社は顧客サービスの質が高い。
This company has high-quality customer service.
問い合わせがあったら、顧客サービス部門にご連絡ください。
If you have any inquiries, please contact the customer service department.
競合他社との差別化を図るためには、商品力だけでなく顧客サービスの充実も重要だ。
In order to differentiate ourselves from competitors, strengthening customer service is just as important as product quality.
Composed of 顧客 (customer, client) and サービス (service). A formal, business-register term for what is called 'customer service' in English. The corresponding department within a company is often called 顧客サービス部 or 顧客サービス部門.
USAGE:
Refers both to:
- **The service itself**: how a company handles inquiries, complaints, and after-sales support.
- **The department**: the staff or unit responsible for these activities.
In casual speech or shop-floor contexts, speakers often use 接客 (serving / attending to customers in person) or the shorter お客様サービス instead.
COMMON COLLOCATIONS:
- 顧客サービスを提供する: to provide customer service
- 顧客サービスを向上させる / 強化する: to improve / strengthen customer service
- 顧客サービスの質: the quality of customer service
- 顧客サービス部: customer service department
- 顧客サービスセンター: customer service center
SIMILAR WORDS:
- お客様サービス: customer service — a more customer-facing label commonly used on websites and signage; softer register
- 接客: serving customers; customer-facing service — the in-person interaction side (waitstaff, shop clerks); not used for phone or email support
- {カスタマーサービス}: customer service — direct katakana equivalent; common in IT and e-commerce
- アフターサービス: after-sales service — service provided after the sale (repairs, support); a subset of 顧客サービス
- 顧客対応: customer handling / response — the process of responding to a particular customer or inquiry