クレーム

くれーむ

noun

complaint; customer complaint

1. complaint; customer complaint

A complaint, especially one made by a customer to a business about a product or service. Despite the English source word "claim," in Japanese the meaning has narrowed almost exclusively to negative feedback or grievances, not assertions or insurance claims.

客(きゃく)からクレームが入(はい)った。

We got a complaint from a customer.

丁寧(ていねい)にクレームに対応(たいおう)した。

I handled the complaint politely.

商品(しょうひん)の不具合(ふぐあい)について、メーカーに直接(ちょくせつ)クレームを付(つ)けた。

I made a complaint directly to the manufacturer about the product defect.

From English "claim," but the Japanese meaning has narrowed to "complaint." English "claim" in the sense of asserting something or filing an insurance claim is NOT what クレーム means in Japanese — for those use 主張(しゅちょう) or 請求(せいきゅう).

Common collocations

クレームを付(つ)ける: to make a complaint
クレームを入(い)れる: to put in a complaint
クレームが入(はい)る: a complaint comes in
クレームに対応(たいおう)する: to handle a complaint
クレーマー: a chronic complainer; difficult customer

Similar words

苦情(くじょう): complaint — native term, somewhat more formal
文句(もんく): grumbling; gripe — more casual; often about everyday matters
抗議(こうぎ): protest; formal objection — stronger and more public

Related Words

Compare: 苦情(くじょう) (complaint)

Compare: 文句(もんく) (grumbling)

Compare: 抗議(こうぎ) (protest)

Compare: いちゃもん (complaint)

general

Added 2026.5.11 16:05 · Revised 2026.9.2 13:02

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