クレーム
くれーむ
noun
complaint; customer complaint
1.
complaint; customer complaint
A complaint, especially one made by a customer to a business about a product or service. Despite the English source word "claim," in Japanese the meaning has narrowed almost exclusively to negative feedback or grievances, not assertions or insurance claims.
客からクレームが入った。
We got a complaint from a customer.
丁寧にクレームに対応した。
I handled the complaint politely.
商品の不具合について、メーカーに直接クレームを付けた。
I made a complaint directly to the manufacturer about the product defect.
From English "claim," but the Japanese meaning has narrowed to "complaint." English "claim" in the sense of asserting something or filing an insurance claim is NOT what クレーム means in Japanese — for those use 主張 or 請求.
COMMON COLLOCATIONS:
- クレームを付ける: to make a complaint
- クレームを入れる: to put in a complaint
- クレームが入る: a complaint comes in
- クレームに対応する: to handle a complaint
- クレーマー: a chronic complainer; difficult customer
SIMILAR WORDS:
- 苦情: complaint — native term, somewhat more formal
- 文句: grumbling; gripe — more casual; often about everyday matters
- 抗議: protest; formal objection — stronger and more public