1.
service counter, ticket window
A counter or window where services are provided, such as at a bank, post office, train station, or government office.
窓口で切符を買った。
I bought a ticket at the counter.
三番窓口にお越しください。
Please come to counter number 3.
銀行の窓口で手続きをする。
To do the paperwork at the bank counter.
2.
contact point, liaison
Figuratively, a person or department that serves as the point of contact for an organization.
お客様窓口にお問い合わせください。
Please inquire at customer service.
田中さんがこのプロジェクトの窓口です。
Mr. Tanaka is the contact person for this project.
苦情の窓口はどこですか。
Where is the complaints contact point?
COMPOUND: 窓 (window) + 口 (opening, mouth)
COMMON TYPES:
- 切符の窓口 (ticket counter)
- 銀行の窓口 (bank counter)
- 受付窓口 (reception counter)
- お客様窓口 (customer service)
- 相談窓口 (consultation counter)
MODERN CONTEXT: While many transactions have moved online, 窓口 services remain important for complex transactions and for those who prefer face-to-face service.